If you have any questions regarding this policy please contact Ros Taylor: [email protected]
The data we collect
We may collect, use, store and transfer different kinds of personal data as outlined below:
Identity data – first and last name
Contact data – the data we use to contact you including your billing address, delivery address, email address and phone number
Financial data – data we use to process payments through orders purchased. We do not store or process your card details. They are processed and stored through our third party service provider.
Technical data – details about the device you use to access our website: IP address, browser type and versions.
Usage data – information about how you use our website including browsing patterns and information such as how long you might spend on one of our webpages.
Marketing and Communications data – your preferences in how you receive marketing from us.
How your data is collected
Your data is collected in a number of ways – when you purchase a product through our website; when you request marketing material to be sent to you; when you enter a competition.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
How we use your personal data
We will only use your personal data as the law allows us to and we will not harvest or sell your data. We will use your data: when we need to fulfill the contract we have entered into with you; where we need to comply with a legal or regulatory obligation; where you have opted into a mailing list.
We limit access to your personal data to third parties on a strictly need to know basis. They will only process your personal data in accordance with our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as necessary to fulfill the purpose we collected it for.
You have the right to request access to your personal data.
We use Google Analytics and Monster Insights to track user behaviour on our website. This does not capture any personal information but monitors how the site is used, e.g. time spent, most viewed pages etc.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We may use a number of third parties to provide us with services which are necessary to run our business, or to assist us with running our business and who process your information for us on our behalf.
Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that’s accessing our website or ordering goods.
If we suspect that criminal or potential criminal conduct has occurred, we will in certain circumstances need to contact an appropriate authority such as the police. This could be the case, for instance, if we suspect that a fraud or cyber crime has been committed, or if we receive threats or malicious communications towards us or third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.